Frequently Asked Questions -
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Frequently Asked Questions

How do I care for my Messy Me products?

Our oilcloth is resistant to most stains – but not completely foolproof

  • Please be careful with foods and liquids which could stain, such as
    • Tomato, carrot, black / blueberries, felt-tipped pens, some red wines, lipstick, curries
  • The sooner these marks are wiped off, the less likely they are to stain permanently
  • To clean your oilcloth products – simply wipe with a damp cloth and soapy water after each meal
  • Iron if needed ON REVERSE side only, at the LOWEST possible setting
  • DO NOT TUMBLE DRY
Care Instructions 🇪🇺🇩🇪🇮🇹🇪🇸🇫🇷

 

🇩🇪 Pflegeanweisungen für Ihre Messy Me Wachstuchprodukte.  

Vielen Dank, dass Sie sich für Messy Me entschieden haben! Hier finden Sie einige einfache Pflegehinweise, damit Ihre Wachstuchprodukte lange Zeit gut aussehen.

  • Unser Wachstuch ist gegen die meisten Flecken beständig – aber seien Sie vorsichtig mit einigen Lebensmitteln und Flüssigkeiten, die Flecken verursachen können, wie Tomaten, Karotten, Beeren, Rotwein, Currys und Filzstiften.
  • Dauerhafte Verfärbungen sind meistens nicht dauerhaft, wenn die Flecken sofort abgewischt werden.
  • Um Ihre Wachstuchprodukte zu reinigen, wischen Sie sie nach Gebrauch einfach mit einem feuchten Tuch und Seifenwasser ab.
  • Unser Wachstuch ist nicht hitzebeständig. Bitte legen Sie keine sehr heißen Gegenstände direkt auf den Stoff.

Sicherheitshinweise:

  • Die Kissen haben keine sicherheitstechnische Funktion. Sie bieten zusätzlichen Komfort für Babys und Kleinkinder.
  • Nutzen Sie bei Verwendung des Hochstuhls und der Kissen immer die Gurte, um Ihr Kind sicher zu halten.
  • Bitte lassen Sie Ihr Kind nicht unbeaufsichtigt im Hochstuhl und lassen Sie es nicht mit den Kissen spielen, wenn Sie sie nicht benutzen.

🇫🇷  Prendre soin de vos produits en toile cirée Messy Me

Merci d’avoir choisi Messy Me ! Voici quelques conseils d’entretien simples pour vous aider à garder vos produits en toile cirée en bon état.

  • Notre toile cirée est résistante à la plupart des taches — mais faites attention à certains aliments et liquides qui pourraient la tacher, comme la tomate, les carottes, les baies, le vin rouge, le curry, les feutres.
  • Les marques sont moins susceptibles de rester de façon permanente si elles sont essuyées immédiatement.
  • Pour nettoyer vos produits en toile cirée, il suffit de les essuyer avec un chiffon humide et de l’eau savonneuse après usage.
  • Notre toile cirée n’est pas résistante à la chaleur. Veuillez ne pas placer de produits très chauds directement sur le tissu.

Conseils de sécurité :

  • Les coussins ne sont pas un élément de sécurité. Ils sont conçus pour offrir un confort supplémentaire aux bébés et aux jeunes enfants
  • Lorsque vous utilisez la chaise haute et les coussins, utilisez toujours le harnais et les sangles pour assurer la sécurité de votre enfant
  • Veuillez ne pas laisser votre enfant sans surveillance dans la chaise haute ou le laisser jouer avec les coussins lorsqu’il n’est pas utilisé

🇪🇸  Cómo cuidar tus productos de hule Messy Me

¡Gracias por elegir Messy Me! Aquí hay algunas sencillas instrucciones de cuidado para ayudarte a mantener tus productos de hule con un aspecto adorable. 

  • Nuestro hule es resistente a casi todas las manchas, pero debes tener cuidado con algunos alimentos y líquidos que podrían mancharlo, como tomates, zanahorias, frutos rojos, vino tinto, curry, rotuladores, etc.
  • Es menos probable que las manchas se fijen de manera permanente si estas se limpian de inmediato.
  • Para limpiar tus productos de hule, simplemente humedece un paño con agua y jabón después de usarlo.
  • El hule con el que fabricamos nuestros productos no es resistente al calor. Por favor, no coloques artículos muy calientes directamente sobre el hule.

 Consejos de Seguridad:

  • Los cojines no son un artículo de seguridad. Están diseñados para ofrecer mayor comodidad a los bebés y niños pequeños.
  • Cuando uses la silla alta y los cojines, usa siempre el arnés y las correas para mantener a tu hijo seguro y protegido
  • No dejes a tu hijo sin supervisión en la silla alta ni permitas que juegue con los cojines cuando la silla no esté en uso.

🇮🇹  Ecco come prendersi cura dei tuoi prodotti in tela cerata Messy Me

 Grazie per aver scelto Messy Me!  Ecco qualche semplice istruzione che ti aiuterà a prenderti cura dei tuoi prodotti in tela cerata così da farli apparire sempre al loro meglio.

  • La nostra tela cerata può resistere alla maggior parte delle macchie – ma ricorda che alcuni cibi e liquidi potrebbero creare delle macchie permanenti, come ad esempio pomodori, carote, frutti di bosco, vino rosso, curry, pennarelli.
  • È meno probabile che i segni delle macchie permangano sul prodotto se questi vengono immediatamente puliti via.
  • Per pulire i tuoi prodotti in tela cerata – strofina semplicemente il prodotto con un panno inumidito con acqua e sapone dopo ogni utilizzo.
  • La nostra tela cerata non è resistente al calore. Ricordati di non posizionare, direttamente sul tessuto, oggetti molto caldi.

Consigli sulla sicurezza:

  • I cuscini non rappresentano una misura di sicurezza. Sono infatti stati progettati per offrire una comodità in più ai neonati e ai bambini piccoli
  • Quando il seggiolone e i cuscini vengono utilizzati, allaccia sempre l’imbracatura e le cinghie per mantenere il tuo bambino in sicurezza
  • Non lasciare mai il tuo bambino incustodito sul seggiolone e non lasciarlo mai giocare con i cuscini quando questo non viene utilizzato
How do I get rid of creases and crumples?
Sometimes our products can get a bit creased and crumpled on their way to you…

Here are some tips for removing any creases:

  • Lay the oilcloth out flat in a warm place – the warmth will help reduce minor creases
  • For more stubborn creases, the oilcloth can be ironed on the REVERSE (non coated) side, using a low temperature setting
  • Even when ironing on the reverse side, we recommend using a press cloth / clean cotton tea towel between the iron and fabric to protect the oilcloth
  • For really stubborn creases, a quick blast of steam or splash of water on the reverse of the fabric whilst ironing, can help
  • Please do not let the iron touch the oilcloth coating or wipe clean hems – the heat will melt the fabric.
What are your delivery and returns policies?

Delivery Charges

Orders excluding Oilcloth by the metre

Free UK delivery on orders over £40 (Royal Mail Second Class or Myhermes) 

Delivery time 3-5 working days

UK Delivery (Royal Mail  / myHermes) – £2.95

Delivery time 1-2 days

European Orders £9.95 (Royal Mail Tracked)

Delivery time 5-7 working days

International Orders – Rest of World – £15 (Royal Mail Tracked)

Delivery time approx. 7 days. 

Please note:  Saturday, Sunday and all bank holidays are classed as non-working days

Returns

We hope that you love our products as much as we do.  If, for any reason, you want to return an item, we are happy to refund or exchange any items within 14 days of purchase

All items must be unused, and returned in the original packaging with the returns information enclosed.  Refunds will not be given for items which have been used.

Returns – Delivery Charges

All orders are carefully checked and hand packed prior to despatch.  However, errors can occur, so if you need to return an item due to a processing error on our part or you find an item in your order damaged or faulty, we will be happy to refund the delivery charges incurred in sending the item/s back to us.  In all other cases, return postage will not be refunded

How to return

  • Please pack the goods securely in the original packaging and send to: 
  • Returns, Messy Me, 8 Birch Close, Farnham, Surrey, GU10 4TJ.  
  • When posting, please obtain proof of purchase.
  • We will email you to confirm that your package has been received.  We do our best to process refunds as quickly as possible.  However, during busy times, please allow 10 working days after we receive your package for your refund to be processed.  We will give you a full refund for the amount paid for the goods.  If the item/s are faulty, return postage will be refunded too.
  • Please note, we can only refund the card on which the original transaction was made.
  • Please retain your proof of postage, we cannot be held responsible for goods lost in transit to us.

Cancelling an Order

Orders cannot be cancelled online.  Please email [email protected] as soon as possible if you would like to cancel your order.  If the order has not been processed and dispatched, we will cancel the order.  If the order has already been processed / dispatched, please follow the returns instructions above.

Where can I buy Messy Me Products ?

The easiest way to buy our products is through our website – www.messy-me.com

Selected products are also available through Amazon.co.uk and Etsy.com

Will the Messy Me Cushion Set fit my high chair?

The cushions are designed to fit the Stokke Tripp Trapp high chair and other similar style wooden high chairs such as the BabyDan Danchair and Hauck  Alpha high chair.

Here are the dimensions so you can check if the cushions will fit your wooden high chair:

Seat back: 

Height 28 cm x Width 28 cm.  The seat back fastens at the back with velcro strips so  the cushion will fit seat backs with a height between 23-28cm.

Seat cushion: 

Width 33cm x Depth 26 cm at middle divider, 38 cm at each leg.  The cushion fastens with adjustable buckles under the seat – so the cushion will fit seats between 25-32 cm deep.

We’d love to know if our cushions fit other wooden high chairs, so if you have another style high chair and would like to try our cushions and review whether they fit or not, please do get in touch – [email protected]

Payment Options

We have secure payment options available through our debit / credit card provider – Stripe and PAYPAL.

 

All transactions are encrypted and secure.  

Will the Messy Me High Chair Cushion Inserts fit my high chair?

We have two styles of cushion insert:

  1.  A slightly larger cushion insert – designed for high chairs such as the East Coast
  2. A smaller cushion insert – designed for high chairs such as the Ikea Antilop high chair.  These cushions also fit the stackable wooden high chairs found in many restaurants and coffee shops – allowing you to keep your little one more comfortable when you’re taking a break when out and about.

The dimensions of the different cushion inserts can be found here:

High Chair Cushion Insert Dimensions 

How to get in touch?
We hope you’ve found everything you need on the website, but if not, there are various ways to get in touch:

By email: [email protected]

Contact Us online: Just fill in the form on the contact us page and we’ll get back to you

By phone: 0845 139 2900

We’ll get back to you as soon as we can!