Frequently Asked Questions

How do I care for my Messy Me products?

Our oilcloth is resistant to most stains – but not completely foolproof

  • Please be careful with foods and liquids which could stain, such as
    • Tomato, carrot, black / blueberries, felt-tipped pens, some red wines, lipstick, curries
  • The sooner these marks are wiped off, the less likely they are to stain permanently
  • To clean your oilcloth products – simply wipe with a damp cloth and soapy water after each meal
  • Suitable for occasional machine washing at 30 C, on a care cycle
  • Iron if needed ON REVERSE side only, at the LOWEST possible setting
  • DO NOT TUMBLE DRY

Is Messy Me oilcloth safe for little ones?

oeko tex standard 100 logoOur oilcloth meets stringent safety standards.  It is BPA and phthalate free and has been tested to Oeko-Tex Standard 100 – a global safety accreditation, assuring the fabric and coating have no chemicals or components harmful to health.

 

For more information about our oilcloth, please see:

Messy Me oilcloth

Where are Messy Me products made?


We love the fact that we manufacture all our products in the UK.  Our oilcloth is imported from Denmark (manufactured, printed and coated in the EU) and all our  products are then handcrafted here in the UK before being sent around the world to help families with their messy little ones.

I really believe the quality of our products is better because they are manufactured here, by a small and friendly team who pay attention to detail and care about the products they are making.

How do I get rid of creases and crumples?


Sometimes our products can get a bit creased and crumpled on their way to you…

Here are some tips for removing any creases:

  • Lay the oilcloth out flat in a warm place – the warmth will help reduce minor creases
  • For more stubborn creases, the oilcloth can be ironed on the REVERSE (non coated) side, using a low temperature setting
  • Even when ironing on the reverse side, we recommend using a press cloth / clean cotton tea towel between the iron and fabric to protect the oilcloth
  • For really stubborn creases, a quick blast of steam or splash of water on the reverse of the fabric whilst ironing, can help
  • Please do not let the iron touch the oilcloth coating or wipe clean hems – the heat will melt the fabric.

What are your delivery and returns policies?

Delivery Charges

Orders excluding Oilcloth by the metre

Free UK delivery on orders over £40 (Royal Mail First Class or Myhermes) 

Delivery time 3-5 working days

UK Delivery (Royal Mail First Class / myHermes) – £2.95

Delivery time 1-2 days

European Orders £5.95 (Royal Mail First Class)

Delivery time 5-7 working days

International Orders – Rest of World – £9.95 (Royal Mail First Class)

Delivery time approx. 7 days. 

Please note:  Saturday, Sunday and all bank holidays are classed as non-working days

Returns

We hope that you love our products as much as we do.  If, for any reason, you want to return an item, we are happy to refund or exchange any items within 14 days of purchase

All items must be unused, and returned in the original packaging with the returns information enclosed.  Refunds will not be given for items which have been used.

Returns – Delivery Charges

All orders are carefully checked and hand packed prior to despatch.  However, errors can occur, so if you need to return an item due to a processing error on our part or you find an item in your order damaged or faulty, we will be happy to refund the delivery charges incurred in sending the item/s back to us.  In all other cases, return postage will not be refunded

How to return

  • Please pack the goods securely in the original packaging and send to:  Returns, Messy Me, c/o JBS Fulfilment Ltd,
    Unit 12 Broad Lane Industrial Park
    Broad Lane
    Seend
    Melksham
    SN12 6RJ
  • When posting, please obtain proof of purchase.
  • We will email you to confirm that your package has been received.  We do our best to process refunds as quickly as possible.  However, during busy times, please allow 10 working days after we receive your package for your refund to be processed.  We will give you a full refund for the amount paid for the goods.  If the item/s are faulty, return postage will be refunded too.
  • Please note, we can only refund the card on which the original transaction was made.
  • Please retain your proof of postage, we cannot be held responsible for goods lost in transit to us.

Cancelling an Order

Orders cannot be cancelled online.  Please email info@messy-me.com as soon as possible if you would like to cancel your order.  If the order has not been processed and dispatched, we will cancel the order.  If the order has already been processed / dispatched, please follow the returns instructions above.

Where can I buy Messy Me Products ?


The easiest way to buy our products is through our website – www.messy-me.com

Selected products are also available through Amazon.co.uk and Etsy.com

Will the Messy Me High Chair Cover fit my high chair?


Please see our ‘Will it fit my high chair’ page

Will the Messy Me Cushion Set fit my high chair?


The cushions are designed to fit the Stokke Tripp Trapp high chair and other similar style wooden high chairs such as the BabyDan Danchair and Hauck  Alpha high chair.

Here are the dimensions so you can check if the cushions will fit your wooden high chair:

Seat back: 

Height 28 cm x Width 28 cm.  The seat back fastens at the back with velcro strips so  the cushion will fit seat backs with a height between 23-28cm.

Seat cushion: 

Width 33cm x Depth 26 cm at middle divider, 38 cm at each leg.  The cushion fastens with adjustable buckles under the seat – so the cushion will fit seats between 25-32 cm deep.

We’d love to know if our cushions fit other wooden high chairs, so if you have another style high chair and would like to try our cushions and review whether they fit or not, please do get in touch – helen@messy-me.com

Will the Messy Me High Chair Cushion Inserts fit my high chair?


We have two styles of cushion insert:

  1.  A slightly larger cushion insert – designed for high chairs such as the East Coast
  2. A smaller cushion insert – designed for high chairs such as the Ikea Antilop high chair.  These cushions also fit the stackable wooden high chairs found in many restaurants and coffee shops – allowing you to keep your little one more comfortable when you’re taking a break when out and about.

The dimensions of the different cushion inserts can be found here:

High Chair Cushion Insert Dimensions 

How does the high chair cover fit on my high chair?


Fitting the cover is very simple, for instructions please see our ‘Fitting your Messy Me high chair’ cover page

How to get in touch?


We hope you’ve found everything you need on the website, but if not, there are various ways to get in touch:

By email: info@messy-me.com

Contact Us online: Just fill in the form on the contact us page and we’ll get back to you

By phone: 0845 139 2900

We’ll get back to you as soon as we can!